Companies are adopting AI technology at a breakneck speed and is being facilitated by the business process outsourcing (BPO) and information technology outsourcing (ITO) sectors, reports Information Services Group (ISG), a global technology research firm.
ISG reports that ten outsourcing contracts were signed “each day” between BPO and ITO services at the start of 2019. The demand for AI analytics services was also high to complement the main service offering.
“Enterprises increasingly are interested in analytics to better understand and serve their customers, and are looking for specialized support to quickly introduce modernizing technologies,” said Paul Reynolds, ISG partner, and chief research officer.
Despite the strong growth for AI-related tech, however, the demand for talent is struggling to meet supply. Competition for vetted AI skills is fierce, as Reynolds explains:
“Expertise in DevOps, test automation and AI is in strong demand, but the current shortage of high-quality AI professionals is the single biggest hurdle enterprises face in achieving the level of AI implementation they wish to attain. Expert providers are filling this need.”
Part of the report also highlighted the United States as being the leader in BPO and ITO contracting, with more contracts issued per year than any other region in the world. The USA accounted for 69% of the total volume of contracts issued.